Telephone Triage Registered Nurse

Job Posted 3/12/2024
Axis Community Health
5925 W Las Positas Blvd STE 100
Pleasanton, CA 94588
United States
Category Healthcare
Remote
Employee
Full-Time
Experience Required
Degree Required
Industry
Healthcare / Health Services
Pay
$42.00 to $52.00 Per Hour
Job Description
Hybrid position.

Axis Community Health is a nonprofit community health center that is growing rapidly in response to the exciting changes that are occurring in the healthcare arena. Axis Community Health has served the Pleasanton, Livermore, and Dublin area since 1972. Our services include medical care, mental health counseling, behavioral health, and WIC nutrition services for Tri- Valley residents.

We would love for you to apply to join us on our mission to provide quality, affordable, accessible and compassionate health care services that promote the well-being of all members of the community.

QUALIFICATIONS:

  • Current active California Registered Nurse license.
  • Minimum of 1 year experience preferably in a hospital or clinic setting.
  • Experience and knowledge of primary care medical services.
  • Ability to meet requirements of CPR, First Aid and other mandated programs.
  • Demonstrate clinical assessment skills at the level necessary to meet the job requirements
  • Ability to make independent decisions when circumstances warrant such action.
  • Knowledgeable of nursing and medical practices and procedures, as well as laws, regulations and guidelines that pertain to medical care.
  • Effective interpersonal skills and the ability to work with an interdisciplinary care team.
  • Ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, and policies and procedures that are necessary for providing quality care.
  • Capable of researching new methods and principles to incorporate them into existing nursing practices.
  • Proven decision making and analytical skills.
  • Ability to organize, prioritize and efficiently carry out duties and assignments.
  • Ability to interact effectively and in a professional, supportive manner with persons of all backgrounds.
  • Excellent verbal and written communication skills.
  • Computer skills, to include Word and the ability to use the Axis practice management systems and Electronic Health Records.

ESSENTIAL DUTIES/RESPONSIBILITIES:

Under the direction of the RN Manager:

  • Manages incoming calls from patients requesting health care advice and services.
  • Evaluates and assesses patient’s health care needs based on signs and symptoms, complaints utilizing established protocols and guidelines.
  • Provides appropriate patient dispositions to emergency care or clinic provider appointments.
  • Obtains appropriate input and direction from provider as needed to determine best clinical course of action and recommendations for specific patient health care needs.
  • Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response. Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients and their access to appropriate health care.
  • Utilizes standing orders and triage protocols appropriately.
  • Maintains safe and clean working environment by complying with procedures, rules, and regulations; calling for assistance from health care support personnel as needed.
  • Provide RN coverage for nursing services as per the Title 22 CC Section 75028.
  • Protects patients and employees by adhering to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
  • Documents patient care services by charting in patient and department records.
  • Maintains continuity among team by documenting and communicating actions, irregularities, and continuing needs.
  • Maintains patient confidence and protects operations by complying fully with HIPAA regulations.
  • Maintains nursing supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; using equipment and supplies as needed to accomplish job results.
  • Maintains a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods.
  • Ensure that services are provided in a manner that is appropriate to patient needs and in full compliance with established medical protocols and legal and programmatic requirements.
  • Provide back-up assistance for the Clinic Manager as needed.
  • Perform other duties as assigned.

BENEFITS:
• Employer paid health, dental, and vision benefits to the employee.
• Option to participate in a 403(B) retirement plan with employer matching contribution.
• Partial educational reimbursement.
• 12 paid holidays.
• Accrued paid time off with each pay period.
• Employee discount programs.
• Colleague Referral Bonus Program.



CONNECT WITH AXIS:
Company Page: https://www.axishealth.org
Facebook: https://www.facebook.com/axiscommunityhealth
LinkedIn: https://www.linkedin.com/company/axis-community-health

Physical, Environmental and Working Conditions:

Work is normally performed primarily in a Call Center, clinic work environment or remote. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Physical: Occasionally required to carry/lift/push/pull/move up to 30lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Must be able to stand, sit for extended periods. Requires the ability to reach with hands and arms and occasionally climb stairs. Requires sitting operating a computer keyboard, telephone and other equipment for extended periods of time. Occasional travel to other Axis health centers and other travel will be required.

Sensory: Frequently required to read documents, written reports and signage. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with staff etc.

Environmental Conditions: Frequent exposure to varied office (medical clinic/office) environments. Occasional exposure to dust and loud noises.

Equipment: Frequently required to use a computer, phone, copy machine fax machine and other medical office equipment.

Axis Community Health is committed to creating a diverse work environment and is proud to be an equal opportunity employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us for assistance. Link to "EEO is Law" poster: https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf As part of our hiring process Axis conducts background checks.

Disclaimer: This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Axis Community Health reserves the right to modify or change the requirements of the job based on business necessity.

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Employer

5925 W Las Positas Blvd STE 100
Pleasanton CA 94588
United States
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