·      Engage with visitors at SFPO to complete questionnaire for free gift (research study) ·      Make verbal recommendations and communicate reasons to stay longer and repeat their visit (calendar of events, attractions, hotels, more shopping, downtowns, etc.) ·      Hand out visitor guides, maps, trail fliers, etc. to promote extended visitation to the Tri-Valley businesses (might sell branded products – cashier/Square experience a plus) ·      Get visitors to access www.visittrivalley.com website (drive traffic to website) ·      Keep record of engagements and actively collect visitor contact information to be used in marketing efforts (document daily tracking numbers with head count, collateral taken, surveys, e-newsletter sign-ups, etc.) ·      Communicate results with VTV marketing and administration as team-player ·      Keep kiosk clean, neat, well-stocked, attractive and safe (follow covid19 protocols) ·      Be active welcoming ‘travel ambassador’ for visitors and residents new to the Tri-Valley as a representative of Visit Tri-Valley   Abilities: ·      Knowledge of Tri-Valley region a must (Livermore, Pleasanton, Dublin, Danville) to make first-hand referrals and recommendations (training/handouts provided) ·      Ability to work unsupervised ·      Must be fluent in English (other languages a bonus) ·      Able to follow/give directions via a map with basic geography knowledge ·      Excellent outgoing friendly personality, enthusiastic and positive customer service and communication skills – must like people, pets, children of all ages and abilities ·      Proficient on the internet, iPad, Smartphone ·      Use website searches and social media platforms to assist customers ·      Has good detail-oriented, organizational habits (product display, storage, reporting) ·      Ability to follow directions, self-managed, responsible, on-time, nimble thinker, and able to work in a fast-paced, high-trafficked outdoor environment (shade provided) ·      Candidate is respectful and able to work well with people of diverse backgrounds and cultures – we are an ALL-Welcoming organization ·      Can lift up to 25 lbs. of collateral; can stand for long periods of time while engaging customers, able to sit at a bar-height chair/barstool at kiosk information desk ·      Responsible for own transportation to and from SFPO job site in Livermore ·       Must be able to work weekends and some holidays as available and needed (Juneteenth, Father’s Day, July 4th, Labor Day for example)   Please contact Susan Bolt, Office Manager, at susan@visittrivalley.com or 925-417-6664 to be considered for this position. Resume’s are accepted via email or in person, 9-5pm, Monday-Friday. This position is anticipated to begin no later than June 10th, 2022. Welcome to the VTV Team! @font-face {font-family:Wingdings; panose-1:5 0 0 0 0 0 0 0 0 0; mso-font-charset:77; mso-generic-font-family:decorative; mso-font-pitch:variable; mso-font-signature:3 0 0 0 -2147483647 0;}@font-face {font-family:"MS Mincho"; panose-1:2 2 6 9 4 2 5 8 3 4; mso-font-alt:"MS 明朝"; mso-font-charset:128; mso-generic-font-family:modern; mso-font-pitch:fixed; mso-font-signature:-536870145 1791491579 134217746 0 131231 0;}@font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4; mso-font-charset:0; mso-generic-font-family:roman; mso-font-pitch:variable; mso-font-signature:-536870145 1107305727 0 0 415 0;}@font-face {font-family:Cambria; panose-1:2 4 5 3 5 4 6 3 2 4; mso-font-charset:0; mso-generic-font-family:roman; mso-font-pitch:variable; mso-font-signature:-536869121 1107305727 33554432 0 415 0;}@font-face {font-family:"\@MS Mincho"; panose-1:2 2 6 9 4 2 5 8 3 4; mso-font-charset:128; mso-generic-font-family:modern; mso-font-pitch:fixed; mso-font-signature:-536870145 1791491579 134217746 0 131231 0;}p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-unhide:no; 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Part Time Seasonal Summer Job: Visitor Information Ambassador

Job Posted 5/27/2022
Visit Tri-Valley
2774 Livermore Outlets Dr.
Livermore, CA 94551
United States
Category Marketing
Employee
Part-Time
Industry
Sales - Marketing
Job Start Date
6/10/2022
Job End Date
9/5/2022
Application Closing Date
6/10/2022
Pay
$18.50 to $18.50 Per Hour
Job Description

Visitor Information Travel Ambassador

Part Time / 10-15 hours per weekend; flexible hours

Compensation: $18.50 per hour

June 10 – Labor Day (flexible end dates)

Friday/Saturday/Sundays (some holiday Mondays), 6 hr. shift max., flexible hours (optimum time includes between 12pm-5pm daily)

Non-exempt; in-person only (non-remote)

Location: San Francisco Premium Outlets, Livermore, CA

 

Purpose:

Support Visit Tri-Valley’s role of destination marketing by providing compelling and helpful information to visitors and residents thereby contributing to VTV’s marketing goals.

 

Position Description:

Be our ‘travel ambassador’ encouraging shoppers to explore all that Livermore, Pleasanton, Dublin and Danville have to offer! Provide a positive front-line engagement with visitors at San Francisco Premium Outlets (SFPO) outdoor Visitor Information Kiosk for on-site ‘what-to-do, where-to-go, and where-to-stay’ local travel advice. Conduct electronic surveys of visitor perceptions, provide verbal business referrals, create a welcoming brand awareness for the Tri-Valley cities and give general information as requested. Equal Opportunity Employer. Can be one or two-person position. Branded Visit Tri-Valley shirt and hat provided.

Responsibilities & Duties:

·      Engage with visitors at SFPO to complete questionnaire for free gift (research study)

·      Make verbal recommendations and communicate reasons to stay longer and repeat their visit (calendar of events, attractions, hotels, more shopping, downtowns, etc.)

·      Hand out visitor guides, maps, trail fliers, etc. to promote extended visitation to the Tri-Valley businesses (might sell branded products – cashier/Square experience a plus)

·      Get visitors to access www.visittrivalley.com website (drive traffic to website)

·      Keep record of engagements and actively collect visitor contact information to be used in marketing efforts (document daily tracking numbers with head count, collateral taken, surveys, e-newsletter sign-ups, etc.)

·      Communicate results with VTV marketing and administration as team-player

·      Keep kiosk clean, neat, well-stocked, attractive and safe (follow covid19 protocols)

·      Be active welcoming ‘travel ambassador’ for visitors and residents new to the Tri-Valley as a representative of Visit Tri-Valley

 

Abilities:

·      Knowledge of Tri-Valley region a must (Livermore, Pleasanton, Dublin, Danville) to make first-hand referrals and recommendations (training/handouts provided)

·      Ability to work unsupervised

·      Must be fluent in English (other languages a bonus)

·      Able to follow/give directions via a map with basic geography knowledge

·      Excellent outgoing friendly personality, enthusiastic and positive customer service and communication skills – must like people, pets, children of all ages and abilities

·      Proficient on the internet, iPad, Smartphone

·      Use website searches and social media platforms to assist customers

·      Has good detail-oriented, organizational habits (product display, storage, reporting)

·      Ability to follow directions, self-managed, responsible, on-time, nimble thinker, and able to work in a fast-paced, high-trafficked outdoor environment (shade provided)

·      Candidate is respectful and able to work well with people of diverse backgrounds and cultures – we are an ALL-Welcoming organization

·      Can lift up to 25 lbs. of collateral; can stand for long periods of time while engaging customers, able to sit at a bar-height chair/barstool at kiosk information desk

·      Responsible for own transportation to and from SFPO job site in Livermore

·       Must be able to work weekends and some holidays as available and needed (Juneteenth, Father’s Day, July 4th, Labor Day for example)

 

Please contact Susan Bolt, Office Manager, at susan@visittrivalley.com or 925-417-6664 to be considered for this position. Resume’s are accepted via email or in person, 9-5pm, Monday-Friday. This position is anticipated to begin no later than June 10th, 2022. Welcome to the VTV Team!

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Employer
Susan Bolt
5075 Hopyard Rd Ste 240
Pleasanton CA 94588
United States