UNCLE Credit Union is seeking an Operations Unit Manager to join its Operations Division. This position is an onsite position based in our Livermore, CA headquarters office. This position reports to the VP, Operations and is responsible for managing the ACH, Domestic/International Wires, Debit/Credit Cards, Check Processing, General Ledger Balancing and ATM Processing functions.
- Directing and assisting Operations staff with operational issues (procedural questions, exception handling, etc.) and training and serves as backup for their responsibilities
- Partnering with the Financial Centers and Call Center by communicating with members and/or staff to explain and/or resolve complex or unusual problems related to member transitions.
- Responsible for overseeing the daily processing of work associated with the team; Daily/Weekly maintenance, quality control, daily exception report monitoring, monthly oversight/quality control reports, and daily review of all communications channels.
- Developing changes to internal and external Operations Procedures and to the Financial Center Operational Procedures as they integrate with the operations functions. Review and approve the written procedure prior to publishing.
Experience and Education:
- High School diploma, G.E.D, or equivalent
- Three to five years of credit union/financial services back office operations experience
- 1-2 years of lead or supervisory experience
- Requires a high attention to detail, ability to work independently in a fast paced, project based environment and provide a high level customer service internally and externally
- Comprehensive knowledge of credit union/banking operations, regulations, and accounting practices
- Annual Performance Incentive Program
- Career Advancement Opportunities
- 401k Retirement plan with 4% company match and Cash Balance Retirement Program
- Medical, Dental, Vision and company paid Life Insurance benefits
Come check out what UNCLE Credit Union has to offer! UNCLE Credit Union has been serving the financial needs of the Tri-Valley for over 50 years. We offer an excellent benefits and compensation package along with opportunities for growth. We also offer other unique employee benefits.
Apply today to start your exciting career with UNCLE Credit Union!