HPC Data Center Operator - NWS 00313

Job Posted 5/2/2022
North Wind Services LLC
United States
Category Government
Job Description

North Wind Services, is actively seeking individuals who can contribute to national security within the science, technology, and engineering fields as part of our supplemental labor team at vital federal research and development installations supporting the Department of Energy. NWS has an established history of contributing to the success of their customers mission. Available employment opportunities may range from administrative and logistical support to advanced technical positions.

Qualified applicants must be a US citizen, at least 18 years of age, and able to meet pre-employment requirements including any required physicals, drug screen, and/or background investigation to satisfy clearance requirements from the Department of Energy.

COVID-19 Vaccination Mandate

NWS demonstrates its commitment to public safety by requiring that all new employees be immunized against COVID-19 unless granted an exemption, and associated accommodations if deemed available and reasonable, under applicable state or federal law. This requirement will apply to all new hires including those who will be working on site, as well as those who will be teleworking.

Successful candidates will be employees of NWS, a premier government contractor charged with employing highly-motivated and well-qualified personnel who can advance the missions of the Lawrence Livermore National Laboratory in Livermore, CA. Though employed by NWS, the employee will take day-to-day direction from technical personnel employed directly by the research laboratories. Pay, benefits, Human Resource, and Employment Management functions are provided by NWS.

Livermore Computing Operations Group in the LC Division within the Computing Directorate has an opening for an HPC Data Center Operator to monitor, diagnose, and repair system faults on a large number of high-performance computer (HPC) systems, storage systems and networks. Under minimal supervision, the successful candidate will interact with other Livermore Computing (LC) staff to remediate problems and provide advanced technical support in a complicated HPC computing and networking environment, working either Swing (4:00pm – 12:00am) or Owl Shift (12:00am – 8:00am).

This position may require the employee to have the flexibility to work overtime, shift and/or weekends to accomplish goals. The successful candidate will be required to pass various on-site training modules to pursue work assignments.

Essential Duties

- Provide general technical support and monitoring capabilities as part of the operations team for the HPC systems including Sierra, large Linux clusters, file systems, and storage systems.

- Apply Unix system knowledge along with using a variety of in house and vendor supplied diagnostic tools to monitor and effect basic system repairs.

- Troubleshoot and document general software, hardware, and network issues, and then apply corrective action/repairs to the problem or escalate as per defined procedures.

- Utilize the Laboratory’s trouble ticketing system, ServiceNow, for problem ticket tracking.

- Receive, document, and accommodate all customer calls, particularly during off-hours, and resolve customer issues if possible, or escalate to the appropriate level.

- Perform data center facilities monitoring, problem remediation, and emergency event response during normal daily operation and off-hours.

- Participate in the decommission process of older HPC systems & system relocation activities.

- Promote the use of inter-departmental resources for tools, metrics, and common solutions to team members via email and presentations.

- Perform all assignments in accordance with ES&H, security, and business practice requirements and policies.

- Perform other duties as assigned.

Essential Skills, Knowledge, and Abilities

- Ability to obtain and maintain a U.S. DOE (L/Q)-level security clearance which requires U.S. Citizenship.

- Associate’s degree in a computer-related field or equivalent combination of technical training and experience.

- Basic use of tools, applications, packages, or systems.

- Ability to maintain clear and accurate records with a high level of attention to detail.

- Ability to learn new concepts in constantly changing environment to effectively maintain and troubleshoot complex data center systems. 

- Experience multi-tasking and prioritizing workload in a fast-paced environment with rapidly changing priorities.

- Experience and/or knowledge of the skills needed for a customer support role to include a focus on listening, rapport-building, friendly and approachable nature, and courtesy and patience.

- Proficient verbal and written communication skills necessary to interact with customers and team members with the ability to work as a member of a team.

- Ability to work all shifts, including weekends and holidays.

Special Requirements

Pre-Placement Medical Exam: A job related pre-placement medical examination may be required.

Pre-employment drug test: External applicant(s) selected for this position will be required to pass a post offer, pre-employment drug test.

Anticipated Clearance Level: Q (position will be cleared to this level). Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements for access to classified information or matter. In addition, all L or Q cleared employees are subject to random drug testing. Q-level clearance requires U.S. citizenship. If you hold multiple citizenships (U.S. and another country), you may be required to renounce your non-U.S. citizenship before a DOE L or Q clearance will be processed/granted.

North Wind offers a competitive pay and benefits package to include health, life, and disability insurance benefits, 401(k) with company match, generous paid leave, and tuition reimbursement for eligible employees. As a company, we are committed to employee wellness, professional development, and work-life balance. We value safety, reliability, and commitment to our people! For more information about our benefits or hiring philosophy, visit the North Wind Career Opportunities Page.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The nature of those accommodations will be determined on a case-by-case basis. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact our Helpline 1-208-528-8714 for assistance.

North Wind is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.