Field Service Engineer

Job Posted 3/13/2024
Bio-Rad Laboratories, Inc.
5731 W. Las Positas Blvd
Seattle, WA
United States
Category BioTech
Job Description

Whether a routine maintenance call or troubleshooting a problem and finding solutions, our Field Service Engineers play a leading role in supporting the onsite technical needs of Bio-Rad customers. In this highly autonomous role, you will spend the majority of your time at customer sites, with travel up to 5 days a week in your assigned territory as part of a national service team. No day or week will look the same, and your work will have a direct impact on Bio-Rad’s success!


The person taking the Field Service Engineer role will spend the majority of their time in four key areas:

  • Traveling between hospitals/labs based on assignment of service requests.

  • Troubleshooting and resolving customer and product issues.

  • Building positive relationships with Bio-Rad customers.

  • Documenting service results in order to maintain accurate quality records.

The environment and culture for this role is fast-paced and you’ll be constantly “on the go”. It requires the ability to solve complex problems while maintaining strong relationships with our customers.


How You'll Make An Impact:

  • Installation, service and upgrading instruments at the customer premises or Bio-Rad manufacturing sites. These interactions play a key role in developing strategic relationships with internal and external customers.

  • Customer Service and Sales Technical Support in relationship to capital equipment operation and technology deployment in lab type settings.

  • Ability to manage and progress calls through challenging technical environments that can be resolved using on-site and remote assistance. The ability too communicate verbally write technical escalation emails along with technical documentation writing ability.

What You Bring:

  • Education: Military Experience AS Electronics / BS – Mechanical or Electrical Engineering / BS – Biomedical Engineering.

  • Work Experience: 3+ years of experience.

  • Technical troubleshooting experience or training with a strength in electronics and mechanics. Display a high level of technical competence and an ability to learn and work with training aids to assist an engineer in troubleshooting.

  • Written and verbal communication.

  • Strong ability to understand situational environments and planning using a picture mentality.

Total Rewards Package: At Bio-Rad, we’re empowered by our purpose and recognize that our employees are as well. That’s why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Bio-Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. 


Benefits: We’re proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability, paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERG’s), and more!


Compensation: The estimated base salary range for this position is $72,800 to $100,100 at the time of posting.  Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and Company performance.


Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.


EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply. 


Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes. #LI-JS1

Legal Entity: (USA_1000)Bio-Rad Laboratories, Inc.