Tool Tech Construction Supply
4647 A Las Positas Rd
Livermore, CA 94551
Tool Tech Construction Supply of Livermore is looking for outgoing, high energy sales associate to join out team in Livermore.
Must work well with others in a high paced, ever changing work environment to provide exceptional customer service to our retail and service/repair clients. Customer Service Associate Job Responsibilities:
Maintains customer relationship by responding to inquiries; documenting actions.
Prepares customer inquiries by studying products, services, and customer service processes.
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
Maintains customer inquiries by documenting inquiry and response in customers’ accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Updates job knowledge by participating in educational/training sessions.
Accomplishes customer service and organization mission by completing related results as needed.
Store is open Monday through Friday from 6a.m. to 4 p.m.
Inside Sales/Counter Sales is a full time position working 40 hours a week. Occasional overtime may be offered/required based on business needs. Possible Part time is available as well.
Customer Service Associate Qualifications / Skills:
Ability to handle large workload
Data entry skills
General consulting skills
Education, Experience, and Licensing Requirements:
University/college degree is an asset
Familiarity with office software and windows based systems a plus
Previous experience, especially in particular industry, preferred
Bilingual / Spanish is a plus
Lift Truck Skills/Certification a plus