Looking for a long term Career Opportunity? We are seeking skilled, enthusiastic and energetic Customer Service Representatives for our client in San Ramon. This position is a temporarily work from home until Covid restrictions are lifted.
Great Career opportunity for Candidates with experience in Retail, Reception, Tellers, Restaurant positions or other Customer Service positions. Candidates returning to the job market will also be considered.
Company WOW Factors:
- Real Growth /Career Path Opptys
- Initial and ongoing training to help ensure progression and promotion
- Employee longivity- 35% of employees over 10 years
- Excellent Benefits
- Well respected fortune 500 company that offers long term stability and advancement.
ESSENTIAL JOB DUTIES:
- Process incoming requests for Service from Plan holders; logging pertinent information accurately and efficiently, according to company standard
- Identify and communicate concerns, problems, and challenges to leadership in a positive, constructive, and solution orientated manner.
- Ensure work order meets Plan guidelines (e.g. effective dates, coverage, limitations, etc.).
- Communicate effectively and ask pertinent questions to determine coverage; authorize or deny coverage in whole or in part; assist with service needs; educate callers as to Plan coverage, trade call fees, etc.
- Escalate calls through the proper channels, when necessary.