Call Center Agent

Pridestaff
San Ramon, CA 94583
United States

Category
Industry
Insurance
Job Start Date
4/19/2021
Manages Others
No
Experience Required
Yes
Degree Required
No
Security Clearance Required
No
Pay
From $16.83 To $17.31
Per Hour
Employment Type
Employee
Work Schedule
Full-Time
Travel
No Travel

Job Description

Looking for a long term Career Opportunity? We are seeking skilled, enthusiastic and energetic Customer Service Representatives for our client in San Ramon. This position is a temporarily work from home until Covid restrictions are lifted.

Great Career opportunity for Candidates with experience in Retail, Reception, Tellers, Restaurant positions or other Customer Service positions.  Candidates returning to the job market will also be considered.

Company WOW Factors:

  • Real Growth /Career Path Opptys
  • Initial and ongoing training to help ensure progression and promotion
  • Employee longivity- 35% of employees over 10 years
  • Excellent Benefits
  • Well respected fortune 500 company that offers long term stability and advancement.

ESSENTIAL JOB DUTIES:

  • Process incoming requests for Service from Plan holders; logging pertinent information accurately and efficiently, according to company standard
  • Identify and communicate concerns, problems, and challenges to leadership in a positive, constructive, and solution orientated manner.
  • Ensure work order meets Plan guidelines (e.g. effective dates, coverage, limitations, etc.).
  • Communicate effectively and ask pertinent questions to determine coverage; authorize or deny coverage in whole or in part; assist with service needs; educate callers as to Plan coverage, trade call fees, etc.
  • Escalate calls through the proper channels, when necessary.




 
Job Requirements
Desired Education and Experience

*High School education or equivalent
*At least 1 year experience in customer service
*Good typing skills - Min 30 wpm
*Excellent skills in written and verbal communication
*Excellent Customer Service Skills
*Excellent attendance and punctuality is required
Employer
robert johnson
5980 Stoneridge Dr, Ste 101 Street Address 2
Pleasanton CA 94588
United States
Pridestaff robert johnson
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