AVP DIGITAL EXPERIENCE MANAGER

Job Posted 6/3/2022
UNCLE Credit Union
Livermore, CA
United States
Category Finance
Employee
Full-Time
Experience Required
Industry
Banking / Financial Services
Job Description

UNCLE Credit Union is seeking an AVP Digital Experience Manager to join its IT Division headquartered in Livermore CA. This position has onsite and remote work options. Reporting to the VP, CTO, this position is responsible for the digital banking services of the credit union and acts as the primary liaison between UNCLE and its digital banking vendor, Alkami, and all 3rd party interfaces to the platform.

Duties include:

  • Oversees the administration and accounting of all aspects of Digital Banking including the Alkami solution and all 3rd party interfaces to the platform
  • Partnering with the Financial Centers and Call Center by communicating with members and/or staff to explain and/or resolve complex or unusual problems related to member transitions.
  • Responsible for continuous effort to improve systems operations, decrease turnaround times, streamline work processes
  • Responsible for creating strong internal and external partnerships and communications between technical teams and non-technical staff to provide quality seamless member service
  • Participate in member educational events to help promote the awareness and utilization of all the digital banking channels, features and benefits
  • Management of vendor contracts, SLAs, negotiations, and new feature availability

Experience and Education:

  • Bachelor's degree required
  • Minimum two years project leader experience with a digital banking solution. Alkami experience preferred.
  • Proven project management experience; including ability to gather, analyze, interpret data and recommend and implement solutions
  • Requires a high attention to detail, ability to work independently in a fast paced, project based environment and provide a high level customer service internally and externally
  • Effective written and oral communication skills

Benefits include:

  • Annual Performance Incentive Program
  • Career Advancement Opportunities
  • 401k Retirement plan with 4% company match and Cash Balance Retirement Program
  • Medical, Dental, Vision and company paid Life Insurance benefits

Come check out what UNCLE Credit Union has to offer! UNCLE Credit Union has been serving the financial needs of the Tri-Valley for over 65 years. We offer an excellent benefits and compensation package along with opportunities for growth. We also offer other unique employee benefits.

Apply today to start your exciting career with UNCLE Credit Union!

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