Do you have excellent customer service skills and outbound call center experience? Join our Staples Energy Team!
Staples Energy, a leading provider of energy efficiency programs, is looking for an Outreach Specialist with exceptional people skills to provide customer support in our continuously changing and fast paced environment. Knowledge of the energy field is not needed; however, a willingness to learn is vital. Staples Energy is an energy savings company that partners with local utilities and government agencies to implement direct install energy efficiency programs. "Going green" has caught on immensely, and we're planning on leading the change for more efficient and beneficial energy programs.
We currently have two openings with our residential program located in Salinas, Ca.
To provide a stress-free scheduling experience for our customers by using excellent communication and organizing their appointments to meet their needs. To develop your role by continuously growing, to learn how to be a customer service guru, and help us become a more successful company by aggressively growing our customer base.
- Cold calling; making multiple outbound calls to potential customers
- Educating customers on our energy savings programs/services by following sales scripts
- Create schedules and appointments for the Energy Specialist Representative
- Answering potential customer questions and follow-up call questions
- Managing leads by tracking and following up on them
- Work with outside sales reps to cross generate leads
- Meeting all quotas for cold, active, and inactive calls
- Assists team members when needed to accomplish team goals