Position Description
Position Summary: Primarily responsible for the processing of single ticket sales, subscription orders, subscription exchanges, and gift cards in the ticket office, which includes sales via walk up, phone, email, and mail orders.
Essential Job Duties:
· Maintains good customer relations and service
· Processes single subscription and group sales at the box office
· Processes memberships and donations
· Processes subscription ticket exchanges and donated tickets for box office patrons
· Provides information to patrons in person and over the phone concerning performance and ticket policies
· Assists the Marketing Department as needed
· Works flexible hours including evenings and weekends
Any other duties needed to help drive the organization’s vision, mission, and abide by the organization's values.
Education and Requirements:
· One or more years of computerized ticketing expertise (preferred but training provided)
· Knowledge of Patron Manager (Salesforce) or other ticketing software (preferred)
· Must be punctual and reliable
· Previous experience handling financial transactions
· Ability to sit for long periods of time in front of a computer
· Strong interest in and/or appreciation for the arts
· Work flexible hours including days, evenings, weekdays, weekends and holidays
· Learn and follow safety procedures
· Ability to lift 25 lbs.
Skills:
· Excellent customer service and communication skills
· Computer literacy, including Microsoft Office and Google products
· Attention to detail and deadlines
· Work in a high-paced, team-oriented environment