As a Technical Support Consultant at Bio-Rad, you will play a pivotal role in delivering exceptional customer service and ensuring satisfaction with our products.
By joining our dynamic team, you will contribute to the success of Bio-Rad and play a crucial role in maintaining high levels of customer satisfaction. Your dedication to continuous learning and proactive approach to technical support will ensure our customers receive top-notch assistance with Bio-Rad products.
How You’ll Make An Impact:
- Answer incoming phone calls and respond to emails from customers (both internal and external) and work towards resolving the stated problem or answering the inquiry.
- Document calls into cases, according to departmental procedures.
- Develop and maintain training materials for internal use.
- Develop into a subject matter expert on assigned product platforms and utilize your scientific background and experience to provide excellent support
- Interact with multiple in-house groups by providing feedback on product issues and quality trends, including Sales, Service, Marketing, R&D, Manufacturing, and Customer Service
What You Bring:
- Education/Work Experience: M.S. or Ph.D. in Molecular / Cellular Biology, Immunology, Biochemistry or equivalent discipline accompanied by five to ten years of relevant, hands-on experience in life science research.
- Hands-on experience with one or more of the following: Digital PCR, Next-Generation Sequencing (NGS), Flow Cytometry, Food Science, traditional genomic /proteomic techniques, such as PCR (conventional and real-time), protein electrophoresis and western blotting (especially with respect to assay design and troubleshooting). In addition, experience in any of the following life science techniques is a plus: bioinformatics, ELISA, Bio-Plex or Luminex xMAP Technology, Imaging.
- Professional communication skills (written and verbal), particularly over the phone and via email
- Expertise in problem-solving, data analysis and troubleshooting experimental protocols that involve both instruments and reagents. Aptitude with computer hardware and software a plus.
- Derive satisfaction from assisting customers resolve their technical problems while helping the company achieve its product quality goals. Teaching or technical support experience a plus.
- Demonstrate empathy and excellent listening skills. Resolve difficult situations with tact and diplomacy. · A supporting team member who works independent of supervision.
Location: Bio-Rad is pleased to offer the flexibility of Remote Work for this role anywhere in the U.S.
Total Rewards Package: At Bio-Rad, we’re empowered by our purpose and recognize that our employees are as well. That’s why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Bio-Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle.
Benefits: We’re proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability, paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERG’s), and more!
Compensation: The estimated base salary range for this position is $66,200 to $112,800 at the time of posting. This range is inclusive of all geographic locations within the United States*. Actual compensation will be provided in writing at the time of an offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and Company performance.
* Minimum reflects our lowest paying locations, and the top end reflects our highest paying locations. The range in your geographic location will vary but will be within the indicated range.
Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.
EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.
Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes. #LI-JS1 #Remote
Legal Entity: (USA_1000)Bio-Rad Laboratories, Inc.