Software Technical Support Rep

Job Posted 3/28/2023
Bio-Rad Laboratories, Inc.
5731 W. Las Positas Blvd
Pleasanton, TX
United States
Category BioTech
Job Description

As a Technical Support Representative here at Bio-Rad, your day would primarily consist of handling inbound customer calls related to our Unity Software Suite, and working with the customers to resolve their software issues.  Each customer call is documented in our CRM database, Salesforce, and cases are managed there to completion.  You would also, on occasion, have scheduled calls to assist with installations, upgrades, or more detailed software resolutions as needed.  In addition to working with a solid team of Technical Support Representatives, you would also have the opportunity to be on the forefront of new product offerings in the ever-changing world of laboratory healthcare.


This is a 6-month temporary position.


This position is eligible for a hybrid/flexible schedule allowing remote work when not required in the office.



How You'll Make An Impact:

  • Assist laboratories in using Unity software in order to provide the best care possible to their patients.

  • Take ownership of the customer relationship and work with them to resolve the software issues.

  • Learn and master our software product offerings and how they can benefit our customers.

What You Bring:

  • 1-2 years or more customer service/call center experience.

  • Experience with SQL Server and TCP-IP Connections.

  • Knowledge of CRM Software (Salesforce specifically is a plus).

  • A desire to help people, solve problems, and learn something new everyday.

Location: This role can be located in either Irvine, CA or Plano, TX.


Compensation: The estimated hourly range for this position is $ 21.00 - $ 34.13 per hour at the time of posting.  Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors.  As a temporary associate, your employment will be managed directly through our approved agency provider.​


Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.


EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply. 


Agency Non-Solicitation:  Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.