Community Manager

MidPen Housing
Salinas, CA
United States

Category
Manages Others
Yes
Experience Required
Yes

Job Description
MISSION AND VALUES

MidPen Housing is a non-profit organization that develops high-quality affordable housing communities, professionally manages the properties in those communities, and provides services to residents. The three affiliated corporations are MidPen Housing Corporation, MidPen Property Management Corporation, and MidPen Resident Services Corporation.

Our mission is to provide safe, affordable housing of high quality to those in need; to establish stability and opportunity in the lives of residents; and to foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

MidPen Housing associates advance a culture of belonging, inclusion, diversity, and equity to effectively bridge across differences that are representative of the communities we serve. We seek to have a high performing, inclusive, and engaged workforce that is centered around constant learning.

Onsite housing available.

SUMMARY

Under the supervision of the Property Manager, the Community Manager is responsible for the daily operations of one or more properties. The key areas of responsibility include Fiscal Management, Compliance, Facilities Management, Risk Management, Resident Management, Employee Supervision, Community Outreach and Internal Partnering.

ESSENTIAL DUTIES

  • Supervises one or more property management staff
  • Maintains a working partnership with local community groups including government officials, law enforcement and fire safety professionals
  • Applies an appropriate level of diplomacy to empower staff and stakeholders to co-create solutions for the Moon Gate/Chinatown community and in the process, develop mutual trust, respect, and a sense of community
  • In collaboration with Resident Services, guides community outreach and engagement; ensures Moon Gate staff representation at and follow-up from community advisory meetings
  • Regularly attends Downtown Salinas Community meetings, community Board meetings, City Council meetings and/or any other community meetings as necessary.
  • For the Continuum of Care program, works closely with Resident Services to provide information for annual and other reporting and grant requirements (includes but is not limited to, tracking expenditures associated with staff time, turnover costs, etc.)
  • Performs daily community engagement property walks to get to know the property, people, and unique culture of the community

SECONDARY DUTIES

  • Collects rent, security deposits, makes bank deposits and verifies resident income.
  • Ensures timely and accurate re-certifications and annual
  • Manages delinquent accounts, resident receivables, and petty cash
  • Assists Property Manager with the completion of monthly variance budget reports, annual budget preparation, and monitor fiscal status of the property
  • Obtains all required program certifications, remains current with compliance and regulatory requirements (e.g., Fair Housing, HUD, TCAC, COS), and ensures property and staff are in compliance
  • Completes annual and interim re-certifications accurately and on schedule
  • Assists with completion of MOR/TCAC reviews
  • Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES

  • Supervises 3 or more full-time staff
  • Orients new employees to position
  • Trains staff on emergency procedures and employee safety
  • Approves timesheets and time-off requests
  • Sets and oversee employee work schedules
  • Provides performance feedback to employees, including coaching, counseling, and disciplining
  • Conducts regular meetings for discussions, problem solving, encouraging, and training

FACILITIES

  • Conducts annual unit inspections and coordinates repairs if needed in accordance with MidPen Traffic Light report standards
  • Walks the grounds daily with site inspection report, assuring the property is clean and in good order
  • Assists Supervisor in developing specifications and obtaining bids from vendors/contractors to ensure quality work at reasonable cost
  • Purchases supplies not to exceed amount on employee contract without prior written approval of Property Supervisor
  • Responsible for determining, tracking, and administering capital improvements, preventative maintenance and replacement programs under the direction of the Property Supervisor


Job Requirements
QUALIFICATIONS:

EDUCATION AND EXPERIENCE

Associate degree and three years of supportive housing management experience and preferably, a minimum of two years Affordable Housing knowledge, or a combination of education and relevant experience
CORE COMPETENCIES

Ability to communicate with internal and external stakeholders and partners
Ability to communicate and escalate community response to a government level
Ability to deescalate community conflicts
Ability to moderate and facilitate meetings with community members and agencies
High level of empathy and knowledge of supportive services
Strong ability to facilitate connection and belonging
Create a welcoming, caring, and nurturing environment for all
KNOWLEDGE, SKILLS AND ABILITIES

Demonstrated knowledge of Fair Housing Laws
Must be empathetic, nimble and people-focused
Proven problem-solving skills with staff, applicants, and residents
Ability to take initiative and think independently
Maintain a calm and professional demeanor in all communications with residents, vendors, and staff
Ability to use sound judgement to work effectively with wide variety of personalities
Demonstrated ability to respond to emergency situations
Excellent written and verbal communication
Tax Credit Specialist or Certified Occupancy Specialist certified or ability to become certified within 6 months of employment
Proficient skills with Microsoft Office and property management software such as MRI, Yardi, RealPage, or Boston Post
Must possess a valid California driver’s license, reliable transportation, and proof of current auto insurance policy
PHYSICAL REQUIREMENTS

Constantly perform desk-based computer tasks
Frequently sitting
Frequent stand/walk, occasional reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds
Rarely twist/bend/stoop/squat, kneel/crawl
This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Employer
Rod White

Redwood City CA
United States