Axis Community Health is a nonprofit community health center that is growing rapidly in response to the exciting changes that are occurring in the healthcare arena. Axis Community Health has served the Pleasanton, Livermore, and Dublin area since 1972. Our services include medical care, mental health services, dental, and WIC nutrition services for Tri- Valley residents. As a Federally Qualified Health Center, our mission is to serve the local community and we are a nationally recognized leader in clinical excellence. Our health center provides services to Tri-Valley residents using a whole person care approach and working as an interdisciplinary team. We provide a variety of services to our diverse client population and hold tight to our mission of bringing quality health care to those who are most in need.
QUALIFICATIONS:
- Minimum 1 year experience in a call center. With medical office duties. Appointment scheduling a plus
- High school diploma or equivalent.
- Excellent telephone etiquette.
- Strong written & verbal communication skills.
- Proven ability to build relationships with patients and staff; must be service oriented.
- Computer Knowledge required. Proficient using MS Office applications – Word, Excel, Outlook, 35 WPM, Medical terminology,
- OCHIN Epic a plus
- Experience with multiple phones lines, fax, copier and alpha/numerical filing.
- Excellent time management skills to meet goals and objectives.
- Process and deadline driven.
- Ability to multi-task effectively; dependable, organized and self-motivated individual.
- Able to conduct yourself and answer patient inquiries in a courteous and professional manner.
- Ability to interact effectively and in a professional, supportive manner with persons of all backgrounds.
ESSENTIAL DUTIES/RESPONSIBILITIES:
- Serve as the key responsible person in the call center when the supervisor is not available.
- Monitor the Axis appointment cancelation line and contact patients to reschedule.
- Manage the provider scheduler requests.
- Monitor and reply to patient MyChart appointment requests.
- Review CareMessage text cancelations.
- Assists in the training of new call center operators.
- Schedule incoming calls following the scheduling guidelines and protocols.
- Transfer and redirect phone calls to appropriate staff and departments.
- Translate for the Triage Nurse as needed.
- Have complete knowledge and understanding of clinic operations and procedures.
- Collaborate with medical records, nurse and clinical staff to efficiently handle patient services.
- Provide outstanding customer service to clients.
- Other duties and special projects as assigned
BENEFITS:
- Employer paid health, dental, and vision benefits to the employee.
- Option to participate in a 403(B) retirement plan with employer matching contribution.
- Partial educational reimbursement.
- 12 paid holidays.
- Accrued paid time off with each pay period.
- Employee discount programs.
- Colleague Referral Bonus Program
CONNECT WITH AXIS:
Company Page: https://www.axishealth.org
Facebook: https://www.facebook.com/axiscommunityhealth
LinkedIn: https://www.linkedin.com/company/axis-community-health
Physical Demands and Working Conditions:
Work is normally performed in a typical office work environment. While performing the responsibilities of this position, the individual is required to have ambulatory skills sufficient to visit various parts of the organization. Requires the ability to reach with hands and arms, climb stairs and occasionally lift and/or move up to 30lbs. Requires sitting and standing for extensive periods of time, operating a computer keyboard, telephone and other equipment for extended periods of time. Travel to other Axis health centers and other local travel will be required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Axis Community Health is committed to creating a diverse work environment and is proud to be an equal opportunity employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. Link to "EEO is Law" poster: https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf As part of our hiring process Axis conducts background checks.
Disclaimer: This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Axis Community Health reserves the right to modify or change the requirements of the job based on business necessity.